Yugam Arora
IT Enthusiast
nice to see you, I'm yugam!
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my skills
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projects
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work experience
IT Administrator
Carbon Engineering
January 2023 - December 2023
- Lead helpdesk support, making sure all equipment problems are resolved in a timely manner with limited disruption.
- Responsible for IT asset and authorized software management, including hardware replacement cycles, software license renewals and maintaining accurate user access to IT and business systems.
- Install, configure, and test all new workstations, laptops, peripheral equipment, and authorized software.
- Write and maintain technical documentation and contribute to the development of policies and procedures.
IT Lab Monitor
University of the Fraser Valley
January 2022 - April 2022
- Help getting users connected to EduRoam WI-FI, downloading the UFV mobile app, assisting with student printing related questions as well as answer other general IT Services related questions.
- Maintain Lab Monitor Problem Log. Open tickets using eHelpdesk system to report issues that cannot be resolved by lab monitor to the IT Service Desk for follow-up.
- Answers questions and provide software and hardware assistance to faculty, staff and fellow students.
- Understand lab policies, procedures, and technologies, and be able to communicate them to our customers in a positive and concise manner.
Senior Sales Associate
7-Eleven Inc.
March 2020 - December 2022
- Increase sales, promote loyalty programs, and catalyze customer satisfaction and retention by greeting and assisting customers leveraging product expertise and providing issue resolution.
- Manage phone, online, and in-store customers, providing timely and courteous service to the customers.
- Check in and stock merchandise deliveries from the vendors.
- Performing Cashier Duties such as Ring Sales and maintaining Cash Control.